Support

Unique Applications for Artists and Musicians

Our apps are unique. If you are just getting started with our software, make sure to read the Online Help->Online Documentation within the applications (Designer, Voyager, and Explorer).

We also have video tutorials on our YouTube channel. Many of them are in French. So, get some popcorn ready and turn on the YouTube Closed Caption translator to read along in English. Translations are on the way.

Current Software Versions: ArtMatic CTX Products 1.0.7.3, MetaSynth 6.0.1, Xx 5.5 – Update instructions are below.

Need to access your Fastspring store account to get updates? Request a 24hour access link here. (note: if an email does not arrive with a link, use the form below to contact us and we’ll manually create one).

For more information on MetaSynth, Xx, or “Carbon” MacOS versions of ArtMatic, visit the U&I Legacy website:

See Below for Known Challenges

If you still have questions, please contact us via the form below:

Make sure to follow us on social media to receive updates and tips (Facebook, Instagram, Twitter, and Tutorials on YouTube).

Or request to receive our newsletter. If you’ve downloaded U&I Software before, you are already on it.

Known Challenges

Updating Products in FastSpring Store: request a login for your account. Once you have accessed the account click on the .pkg links for each product you want to update. The name of the link displays the product version at the time of purchase, not the latest update. The downloaded .zip file will display the precise version number in it’s file name.

Accessing Your Fastspring Store Account: to access your FastSpring store account, enter the email you used to register (this is your User ID) HERE. FastSpring is currently having an issue with this feature. If an email with your account does not appear in your inbox or spam filter, please contact us via the form above. We can manually generate an account access link for you.

Legacy Customers Store: In 2018 U&I moved to a professional and secure eCommerce store platform (FastSpring). Customers were notified to re-register their current products (Designer 7.2, Voyager 4.2, MetaSynth 6.0.1, Xx 5.5) in the new store. If you did not have the opportunity, this can be done on here.

Legacy Customer Products: If we’ve lost you as a current customer, and you are looking to download Legacy Software applications, visit here. Consider becoming current by upgrading “Carbon” applications to the final versions for 10.6 – 10.14 here, or purchase new products in the store.

Installing Third Party programs on MacOS 10.15 (Catalina): Apple requires customers installing Third Party applications to Control+Click or Right Mouse click on the installer and select Open. 10.14 Mojave does not require this.

Running 32 bit applications on MacOS 10.14 (Mojave): An Apple Error Dialog may appear when any 32bit application is launched. This impacts all software companies.

Xx 5.5 Install Error: During the install of Xx the following error screen may appear:
This is due to incorrect disk permissions. It doesn’t usually impact the application.
If it does, repair permissions and reinstall. Here are the instructions MacOS 10.14.

MetaSynth 6.0.1 Montage: You may need to use a template to create a new Montage. Download one by clicking here.

Voyager Render Time: It is not uncommon for 3D rendering to take up half an hour or more for a single frame. Voyager is entirely procedural and offers infinite terrains with infinite details which is CPU intensive. In Voyager 4.5.3 set the Preferences->Max Proc(essors) to the highest available for your computer. Voyager CTX 1.0 uses all available processors and includes rendering time optimizations.

Designer Version Support: Not all versions of ArtMatic Designer can open older versions. The ability to open does not equal compatibility with later versions as components may have been changed or added.

  • Version CTX 1.0 opens: CTX 1.0, 7.5, 7.2 (when using Normalized Colors).
    Files from 6.0 may need to be modified for changes
    in colors and alpha ranges, or components.
  • Version 7.5, opens 7.5, and 7.2, 6.x, 5.x but colors may change;
  • Version 7.2 opens: 7.2, 6.x, 5.x;
  • Version 6.0 can open: 6.x, 5.x, 4.x etc.
  • Version 6.x can open: 6.x, 5.x, 4.x
  • Versions 3.x, can open 2.x, 1.x (PowerPC Only).

Apple File Format Changes: Apple changed its MacOS file format in 10.14 from HFS+ to APFS. This strips away your file’s Application Type information and can impact them knowing which application they are associated with. If you have older Designer files and update your Mac to 10.14 opening them will no longer work. To work around this, select Parent in Designer CTX 1.0’s Browse view, and select a folder to import, the folder will become an item on the list with its files appearing in the library, then you can select Modernize Folder (gear icon top right). If you import multiple folders, you can select the Modernize Library to update all of them. Make sure to back up your work before importing it. Other options are: 1. Try using Open With… in the MacOS context menu. 2. If a file fails to import add an .artm extension to the file. Th is will force MacOS to associate the file with Designer.

Designer File Loading: Double-clicking on an ArtMatic file while Designer is not running, loads a default file. Make sure to open Designer and use the Browser or File Open to load files.

Designer CTX and Sound in MacOS 10.15 (Catalina): Designer uses a 44.1 khz sample rate. Mojave (10.14) defaults to 44.1 but Catalina defaults to 48 khz. This causes audio distortion and tempo changes when previewing audio (rendering works fine). To resolve this, change your Mac’s audio output setting to 44,100 hz when using Designer.
This can be done with Apple’s Audio Midi Setup program found in the Utilities folder.

Videodelic (MacOS 9.x): Classic Extensions must be On to run.

Apple Has Discontinued Their Carbon Software Platform: Carbon was MacOS as we knew it, but starting with MacOS 10.10 MacOS was really two operating systems in one – it also included MacOS Cocoa. Carbon was more powerful, flexible, and reliable so U&I products remained on that platform. iOS is Cocoa based and Apple is moving to merge the two OS’s and also move the Mac to the same processors that run iPhones, iPads, and iWatches. This meant Carbon had to go. Starting with MacOS 10.15 Carbon is gone and so customers can’t run Carbon applications. We have three options: 1. Run a dual boot system with Catalina 10.15 and Mojave 10.14 (restart required). We use this tool to do that. 2. Run Mojave 10.14 “virtually” on a Catalina 10.15 system by using a program like Parallels (no reboot but less rendering processors). 3. Remain on Mojave 10.14 or earlier MacOS versions. Many recording studios are doing this as many third-party plugs are Carbon. But, for many folks this isn’t practical so 1 or 2 are better ways to go. If you are old enough you can remember the transition from MacOS to Unix (MacOS X), and the transition from PowerPC processors to Intel processors. Same thing.

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